Our Story
Pui Yee Limited opened for business with a single purpose: to make well-made clothing easy to find, easy to order, and easy to keep wearing. We started with one product category, one small warehouse, and a team of four people. Today Pui Yee Limited serves customers worldwide through peplumsbyx.com, and the standards from our first shipment still govern every decision we make.
Our Mission
Our mission is to deliver clothing that fits real bodies, survives repeated wear, and arrives at a fair price. Every decision at Pui Yee Limited is measured against that mission. We reject production shortcuts that trade durability for speed, and we choose fabrics, seams, and finishes that hold their shape after fifty wash cycles.
What We Sell
Pui Yee Limited sells tops, bottoms, dresses, outerwear, knitwear, activewear, and formal pieces for women and men. Our catalog spans sizes extra small through 5XL. We carry seasonal collections alongside permanent essentials that remain in stock year-round. Each product page lists fabric content, garment measurements, care instructions, and country of manufacture.
Quality and Craftsmanship
Our production team inspects every garment before it leaves the warehouse. We test seams, zippers, buttons, and colorfastness, and we check fabric for shrinkage and pilling. Any garment that fails inspection is removed from inventory and never shipped. Pui Yee Limited publishes the results of these checks in an annual quality report, available to any customer on request.
Sizing and Fit
Sizing drives the largest share of returns in online clothing retail. Pui Yee Limited addresses this with detailed measurement charts on every product page, model height and size references, and fit notes written by our merchandising team. Customers who submit two body measurements through our fit finder receive a recommended size within one business day.
Pricing and Value
Pui Yee Limited sets prices by calculating material cost, labor cost, logistics, and a fixed margin. We do not inflate list prices to advertise permanent discounts. The price shown on peplumsbyx.com is the price a customer pays. Loyalty program members earn points on every order, and those points convert directly into credit at checkout.
Ordering on peplumsbyx.com
peplumsbyx.com accepts orders twenty-four hours a day, seven days a week. Checkout supports major credit cards, debit cards, and digital wallets. Customers create an account to track orders, store addresses, and view purchase history. Guest checkout remains available for shoppers who prefer not to register.
Shipping and Delivery
Orders placed before 2:00 p.m. local warehouse time ship the same business day. Standard delivery arrives within three to seven business days. Express delivery arrives within two business days. Pui Yee Limited ships to 42 countries and provides tracking numbers by email the moment a parcel leaves our facility.
Returns and Exchanges
Customers may return unworn garments within 30 days of delivery for a full refund. Exchanges for a different size or color ship at no additional cost. Return labels are generated inside the customer account dashboard. Refunds post to the original payment method within five business days of warehouse receipt.
Customer Support
Our customer support team answers questions about orders, sizing, fabric, and returns. Customers reach us by email at [email protected], by telephone at +852 9411 7725, and through the live chat window on peplumsbyx.com. Telephone lines are staffed Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. A support specialist answers every email within four business hours.
Sustainability and Responsibility
Pui Yee Limited sources cotton from certified growers and recycled fibers from verified suppliers. Our packaging uses recycled paper and contains no plastic film. We donate unsold inventory to charitable clothing programs rather than destroying it. Warehouse operations run on renewable electricity purchased through a regional grid program.
Our Team
The Pui Yee Limited team includes designers, pattern makers, warehouse specialists, and support agents working across three continents. We pay above-market wages at every production and fulfillment site, and we publish our factory list each year. Our people make the difference between a garment that sells and a garment that lasts.
Contact Us
Pui Yee Limited welcomes questions, feedback, and partnership inquiries. Reach our headquarters at 11/F, Far East Centre, 3 On Yiu Street, Shatin, call +852 9411 7725, or write to [email protected]. Our full catalog and current arrivals are always available at peplumsbyx.com.