Shipping and Returns Overview
Pui Yee Limited ships clothing orders to every region served through peplumsbyx.com. This document states the processing times, delivery windows, return conditions, and refund schedules that apply to each order. These terms remain in force from the moment an order is placed until the refund is completed.
Order Processing
Order processing begins within 2 business days after payment confirmation. Orders placed on Saturday, Sunday, or a public holiday begin processing on the next business day. Our warehouse verifies the size, color, and quantity of every garment before packing. Orders that fail verification are held for 3 business days while our team contacts the customer at the email address supplied during checkout.
Delivery Timeframes
Standard delivery arrives within 7 to 15 business days after dispatch. Express delivery arrives within 3 to 7 business days after dispatch. Remote destinations add 5 business days to each window. Tracking numbers are issued at dispatch and reach the customer email address within 24 hours of shipment.
Shipping Charges
Shipping charges are calculated at checkout according to destination, parcel weight, and the selected delivery method. Standard shipping is free on orders of 100 or more in the store currency displayed on peplumsbyx.com. Express shipping carries a fixed surcharge shown at checkout. Customers outside the primary service area pay all import duties, taxes, and customs clearance fees charged by local authorities.
14-Day No-Reason Refund Policy
Customers may request a refund for any reason within 14 calendar days of receiving the order. No explanation is required. The 14-day period starts on the delivery date recorded by the carrier. Requests submitted after the 14th calendar day cannot be accepted.
Return Conditions
Garments must be unworn, unwashed, and free of stains, odors, and damage. Original tags must remain attached to every item. Original packaging must be included in the parcel. Items marked as final sale, intimate apparel, and pierced jewelry cannot be returned. Returns that fail these conditions are shipped back to the customer at the customer's expense.
Return Shipping Costs
The buyer bears the return shipping costs. Pui Yee Limited does not issue prepaid return labels and does not reimburse return postage. Customers select their own carrier and pay that carrier directly. A tracked service is required because Pui Yee Limited cannot refund parcels that are lost in transit.
Step-by-Step Return Process
Step 1. Send a refund request to [email protected] within 14 calendar days of delivery. Include the order number, the item name, the size, and the reason for the return.
Step 2. Wait for the Return Authorization Number. Our team replies within 2 business days with the authorization number and packing instructions.
Step 3. Pack the garments with all original tags and packaging. Write the Return Authorization Number on the outside of the parcel.
Step 4. Ship the parcel to the address below. The recipient must be Pui Yee Limited, the contact phone is +852 9411 7725, and the specific return address is 11/F, Far East Centre, 3 On Yiu Street, Shatin.
Step 5. Send the tracking number to [email protected] on the day of shipment. Returns without a tracking number cannot be verified.
Step 6. Wait for inspection. Our warehouse inspects every returned garment within 3 business days of arrival.
Step 7. Receive the refund confirmation email once inspection passes.
Refund Processing Times
Refunds are issued to the original payment method after inspection passes. The refund arrival time is at least 14 days from the date the returned parcel is approved. Bank processing, card network settlement, and regional banking schedules extend this period beyond the 14-day minimum.
PayPal Refunds
PayPal refunds take at least 14 days from the approval date. Local laws in some regions require up to 30 days for PayPal refunds, and Pui Yee Limited follows the longer period in those regions. Customers in those regions receive the PayPal refund within 30 days at the latest.
Exchanges
Exchanges follow the return process. Customers return the original garment and place a new order for the replacement size or color. Pui Yee Limited does not reserve stock during the return transit period.
Damaged or Incorrect Items
Customers who receive a damaged, defective, or incorrect garment must contact [email protected] within 7 calendar days of delivery and attach photographs of the garment and the packaging. Pui Yee Limited covers return postage for these parcels and ships the replacement at no charge.
Order Cancellation
Orders may be cancelled within 12 hours of placement at no cost. After dispatch, the return process applies and the buyer bears the return shipping costs.
Contact Information
Questions about shipping, returns, or refunds go to [email protected] or +852 9411 7725. Written requests go to 11/F, Far East Centre, 3 On Yiu Street, Shatin. Complete policy details appear on peplumsbyx.com.